Complaints

 Eley Griffiths Group takes all complaints very seriously.

We have established internal processes and procedures to receive, investigate and address any complaints in relation to the general financial product advice provided by Eley Griffiths Group Pty Limited (us, we, our) to you as a retail client. This policy, along with our internal processes and procedures have been developed in accordance with the Corporations Act 2001 (Cth) and ASIC Regulatory Guide RG 271 Internal dispute resolution to ensure your complaint is addressed fairly, timely and effectively.

Does your complaint relate to other matters?

This policy applies to all expressions of dissatisfaction made to or about us relating to our financial products, financial services, staff or the handling of a complaint in respect of these products and services provided to you as a retail client and where a response or resolution is explicitly or implicitly expected or legally required.

Both:

The Trust Company (RE Services) Limited ABN 45 003 278 831, AFSL 235 150 as responsible entity of the Eley Griffiths Group Small Companies Fund and Eley Griffiths Group Emerging Companies Fund; and

Equity Trustees Limited (ABN 46 004 031 298, AFSL 240975 (Equity Trustees) as responsible entity of the Eley Griffiths Group Mid Cap Fund – Class A and Eley Griffiths Group Mid Cap Fund – Class B,

have established procedures for dealing with complaints in relation to the provision of financial services and products relating to these funds.

If an investor has a complaint in relation these funds, they can contact the relevant responsible entity and/or the investment manager during business hours, using contact details provided in the relevant product disclosure statement.

If your complaint concerns the operation of a Platform then you should contact the Platform operator directly. 

How to lodge a complaint

Please note that any information received regarding your complaint or by completing the form below you consent to the collection of your details in accordance with our Privacy Policy, available on our website.

You can choose the following ways to inform us of your complaint:

By Post:         Complaints and Dispute Resolution Officer
                     Level 24, 1 Farrer Place
                     Sydney NSW 2000

By E-mail:      office@eg-group.com.au

By Phone:      +61 (2) 9271 0900

In Person:      Governor Phillip Tower
                     Level 24, 1 Farrer Place
                     Sydney NSW 2000

Or by completing the form below by setting out all the details that you consider relevant, together with your own contact details.